(Peer Reviewer) Health Service Model of Community Health Center in Implementing National Health Insurance Program

Mustofa, Amirul and Roekminiati, Sri and Sri Lestari, Damajanti (2019) (Peer Reviewer) Health Service Model of Community Health Center in Implementing National Health Insurance Program. International Conference on Emerging Media, and Social Science (ICEMSS 2018).

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Abstract

The purpose of this study is to formulate an effective health service model in order to improve services carried out by Community Health Center (CHC), especially in implementing the National Health Insurance (NHI) program. This is necessary, because the CHC has not been able to carry out the service function optimally, especially to carry out the First Level Health Facilitation (FLHF) function. The theories used in this study include: public service, health services, and local wisdom. The research method used is qualitative research with interactive model data analysis techniques. The results showed: first, health services carried out by CHC at Batu – Batu City and CHC at northern Ponorogo - Ponorogo District, still use conventional health service models ranging from registration to health checks to various types of diseases. Health examination services have not been divided according to the type of disease suffered by the patient; and secondly, health services carried out by the CHC at Medokan Ayu – Surabaya City show better quality services, because starting registration, the service model has been divided into various types of health services. Patients after registering, then patients go to the room or poly provided according to the type of disease suffered by the patient.

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