FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENGHUNI APARTEMENTAMANSARI PROSPERO SIDOARJO

susilowati, sri and Farida, Ilya and budiarti, wiwik FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENGHUNI APARTEMENTAMANSARI PROSPERO SIDOARJO. JURNAL HASIL PENELITIAN UNTAG SURABAYA, 4 (2). pp. 159-168. ISSN 2579-7980

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Abstract

This study aims to analyze the effect of service quality simultaneously and partially onsatisfaction of residents of Tamansari Prospero Sidoarjo Apartments and to find out the dominantinfluential variables. This study uses primary data from questionnaires with 110 respondents.Measurements using a Likert scale and processed statistically using the formula of multiple linearregression with SPSS version 21 program, namely the F test and t test at a significant level α(0.05). F Test Results proved correct,Physical Evidence (X1), Reliability (X2), Responsiveness(X3), Assurance (X4) and Attention (X5) simultaneously had a significant effect on the satisfactionof Apartment residents. The t-test results proved correct, physical evidence (X1), responsiveness(X3) and attention (X5) partially had a significant effect. Whereas Reliability (X2) and Guarantees(X4) proved partially no significant effect. Proved to be true Physical evidence (X1) has adominant influence on the satisfaction of residents of TamansariProspero Sidoarjo Apartments"with the largest β (Beta) coefficient of 0.419 compared to the other independent variables. Themagnitude of the influence of the independent variable, namely Service Quality (X) which wasanalyzed together on the dependent variable namely Apartment Occupational Satisfaction (Y) withR Square of 66.8%, while the remaining 33.2% was influenced by other variables not present inthe study this.

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